The only time we could give an estimate over the phone, if customer submits already written estimate by a licensed company. Also we will bit price of any written estimate by a licensed company.
Yes, most repairs/services are done the same day. Technicians do carry most parts in their trucks. If part is uncommon we get most parts next day unless its a special order. Technician will give more details once research on part is completed.
its very convenient to get it repaired the same day, saves you time from going out and shopping for a new unit, saves you on installation and delivery cost. About 95% of the customers who use us, do get their appliances repaired than buy a new ones. Also, new appliances are not build as well as old ones, its better to repair existing appliance, because in most cases repaired old appliances do over-last brand new ones. If unit is under 20 years old in most cases its better/cheaper/convenient to get it repaired.